| 4.5 Error Codes Table： | |||
| Error Codes | Production Condition | Solution Steps (English) | App Pop-Up Prompt (English) |
| 1001 | The mowing motor is in preparation | 1. The mowing motor will be ready for 10 seconds after starting up | Mowing Motor Failure (error code: xxx) |
| 2. If this error is still reported after 10s, you need to contact after-sales solution. | |||
| 1002 | The mowing motor detects that the voltage is higher than the normal operating threshold | 1. Confirm whether the battery is original | |
| 1003 | The mowing motor detects that the voltage is lower than the normal operating threshold | 2. Confirm whether the battery is faulty | |
| The mowing motor detects that the current is higher than the normal operating threshold | 3. If this error continues to occur, you need to contact after-sales for solution | ||
| 1005 | Blocked mowing motor detected | 1. Check whether the mowing blade is stuck by obstacles. If there are obstacles, clean them up. | |
| 1006 | It is detected that the error between the command speed of the mowing motor and the closed loop speed is out of range | 2. If there is no foreign matter, please contact after-sales for solution | |
| 1007 | Error in initializing the lifting motor | 1. Detect whether the lifting motor is stuck by any Obstacles | Mowing deck motor malfunction (error code: xxx) Abnormal lifting motor |
| 1008 | Error when adjusting the height of the lifting motor | 2. If there is no Obstacle you need to contact after-sales for solution | |
| 1009 | Overcurrent when adjusting the height of the lifting motor | ||
| 1010 | Software evaluation test item failure | System Failure, please restart the NaviMow. If the issue persists, contact after-sales service for for solution. | NaviMow System Failure (error code: xxx) |
| 1011 | |||
| 1012 | |||
| 1013 | |||
| 1014 | |||
| 1015 | |||
| 1016 | |||
| 1017 | |||
| 1018 | |||
| 1019 | |||
| 1020 | Battery overvoltage | 1. Check whether the battery is original | Battery Management System Error (error code: xxx) |
| 1021 | Battery under voltage | 2. Whether the battery is out of service life | |
| 1022 | Battery pack overcurrent | 3. If the issue persists, contact after-sales for solution | |
| 1023 | Battery pack charging overcurrent | ||
| 1024 | The battery pack temperature is too high | 1. Check whether the battery is original | Abnormal battery temperature (error code: xxx) |
| 2. Whether the battery is out of service life | |||
| 3. If the machine is in a harsh environment, put the machine in a normal environment | |||
| 1025 | The battery pack temperature is too low | 4. If the issue persists, contact after-sales solution. | |
| 2001 | Inconsistency between backup IO and sensor IO data | It may be a hardware problem, please contact after-sales for solution | Sensor Module Error (error code: xxx) |
| 2002 | |||
| 2003 | |||
| 2004 | Software evaluation test item failure | NaviMow system failure, please restart the NaviMow and try again. If the issue persists, contact after-sales service. | NaviMow System Failure (error code: xxx) |
| 2005 | |||
| 2006 | |||
| 2007 | |||
| 2008 | |||
| 2009 | |||
| 2010 | |||
| 2011 | |||
| 2012 | |||
| 2013 | |||
| 3001 | Wheel Hub Motor Blocked | 1. Check whether the wheels of the machine are stuck by obstacles | Wheel Hub Motor Error (error code: xxx) |
| 2 If the issue persists, contact after-sales | |||
| 3002 | Wheel Hub motor over-speed detected | Hub motor error, restart the NaviMow and try again. If The factory calibration data of the machine is wrong, please contact after-sales service for solution | |
| 3003 | Detected abnormal chassis IMU zero drift data | ||
| 3004 | Abnormal calibration data of the initial position of the chassis detected | The motor is damaged, please contact after-sales for solution | |
| 3005 | Phase line short circuit detected | ||
| 3006 | Software evaluation test item failure | NaviMow system failure, please restart the NaviMow and try again. If the issue persists, contact after-sales service. | System failure (error code: xxx) |
| 3007 | |||
| 3008 | |||
| 3009 | |||
| 3010 | |||
| 3011 | |||
| 3012 | |||
| 3013 | |||
| 3014 | |||
| 3015 | |||
| 4001 | Data storage or reading abnormal | Storage system error, please restart the NaviMow and try again. If the issue persists, contact after-sales service. | Storage system error (error code: xxx) |
| 4002 | The main control temperature is too high | Master control error. Place the NaviMow in normal temperature and restart. Make sure to use a genuine Segway battery within normal service life. Contact after-sales service if the problem persists. | Master control error (error code: xxx) |
| 4003 | Bluetooth temperature is too high | ||
| 4004 | Chassis temperature is too high | ||
| 4005 | The main control temperature is too low | ||
| 4006 | The GPS module configuration is abnormal or the antenna is abnormal | GPS module error, please restart the NaviMow and try again. If the issue persists, contact after-sales service. | GPS module error (error code: xxx) |
| 4007 | Bluetooth communication is abnormal | Communications system error, please restart the NaviMow and try again. If the issue persists, contact after-sales service. | Communications system error (error code: xxx) |
| 4008 | IOT module communication is abnormal | ||
| 4009 | Chassis communication abnormal | ||
| 4010 | Abnormal communication of mowing motor | ||
| 4011 | Charging pile communication is abnormal (868 error) | ||
| 4012 | Sensor communication abnormal | ||
| 4013 | Ultrasound module communication abnormal | ||
| 4014 | Software evaluation test item failure | NaviMow system error, please restart the NaviMow and try again. If the issue persists, contact after-sales service. | System error (error code: xxx) |
| 4015 | |||
| 4016 | |||
| 4017 | |||
| 4018 | |||
| 4019 | |||
| 4020 | |||
| 4021 | |||
| 4022 | |||
| 4023 | |||
| 5001 | The GPS module configuration is abnormal or the antenna is abnormal | GPS module error, please restart the NaviMow and try again. If the issue persists, contact after-sales service. | GPS module error (error code: xxx) |
| 5002 | The magnetic wire of the charging pile back to the pile is disconnected | Charging station error, please restart the NaviMow and try again. If the issue persists, contact after-sales service. | Charging station error (error code: xxx) |
| 5003 | The current exceeds the protection threshold when the charging pile is charging | Abnormal battery temperature. Place the battery in normal temperature and restart the NaviMow. Make sure to use a genunie Segway battery within normal service life. Contact after-sales service if the problem persists. | Abnormal battery temperature (error code: xxx) |
| 5004 | The voltage of the charging pile is abnormal when charging | ||
| 5005 | The boundary line is broken | ||
| 6001 | When the NaviMow is trapped during mowing, start the escape program, but the escape program cannot make the robot successfully escape | The NaviMow is stuck, please take the NaviMow out and place it in the charging station. It is recommended to set the area as off-limit area so that the NaviMow doesn't get stuck again. | The NaviMow is stuck, place it in the charging station or within the boundary. (Error code xxx) |
| 6002 | It may be due to positioning or other reasons that the NaviMow is outside the boundary, mowing and returning to the pile | The NaviMow is outside the boundary, please place the NaviMow within the boundary or in the charging station. | The NaviMow is outside the boundary, place it in the charging station or within the boundary. (Error code xxx) |
| 6003 | NaviMow rollover abnormal | The NaviMow has turned over, please place it within the boundary or in the charging station, in the proper position. Please set the areas where the NaviMow turns over frequently as off-limit area. | The NaviMow has turned over, place it in the upright position. (Error code xxx) |
| 6004 | NaviMow failed to return to pile | The NaviMow cannot get into the charging station, please place it in manually. Make sure the charging station is installed on a flat surface. Change the location of the charging station when necessary. | The NaviMow cannot get into the charging station, place it in manually. (Error code xxx) |
| 6005 | The NaviMow restarts by itself abnormally, please place it in the charging station. | Navimow abnormal restart (Error code xxx) | |
| 6006 | Fenders triggers for a long time | The Fenders is not functioning properly, please check the NaviMow. | Fenders sensor abnormality (Error code xxx) |